SHIPPING & RETURN POLICIES
We want to make sure every visit to our website is an event to remember. That’s why we’ve developed a clear store policy outlining everything you need to know about how we operate. Please read on to find out how we provide the best customer experience for our loyal shoppers. If you have any more questions, get in touch and we’ll be happy to help.
Our Customers satisfaction is important to us. Our Boutique will gladly accept returns and issue a store credit on all returned items.
Please contact us with any questions before purchasing.
Within the US - Returns or exchanges must be made within 7 days from the date of delivery.
Typical during holidays delivery time frame is between 14 and 21 business days however, you may receive your items much earlier.
Outside of the holiday period shipping should take 7 business days or sooner.
All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.
We are not responsible for any lost or stolen packages.
Please open your packages with care, and do NOT cut open your package with scissors. We will not accept the return of an item that was damaged when opening the package.
To be eligible for an exchange or store credit, your item must be in clean condition, in its original condition and original packaging that it was received. STORE CREDIT OR EXCHANGES WILL NOT BE GRANTED UNLESS ALL OF THE FOLLOWING CONDITIONS ARE MET:
Visibly worn items
The hang tag is in tact
No rips, cuts, or tears in the fabric
No stains/scratches on the material
Items outside of policy window
We handle Exchanges and Store credit on a case-by-case basis with the sole aim of making our customers happy.
Proof of Purchase:
Returns must be accompanied by a receipt or other proof of purchase.
A pre-order strategy works by allowing customers to place an order for an item that is not yet released. The time for the arrival of the order varies the max time for all pre-orders will be 3 weeks with out shipping and handling. If you have more questions about pre-order please send us an email or fill out the contact information on the website.